Resolved -
We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status.
Mar 30, 20:48 PDT
Update -
New calls will now be forwarded, and voicemails can be left by inbound callers. A final fix will be released at 8:00 PM PDT.
Mar 30, 17:07 PDT
Identified -
The issue has been identified and a fix is being implemented.
Mar 30, 16:37 PDT
Update -
We have noticed some agents getting stuck in an "On Call" status.
Mar 30, 16:19 PDT
Investigating -
We have noticed some issues with call forwarding not working and inbound voicemails not being received.
Mar 30, 15:11 PDT