Outbound and Inbound Calls Outage

Incident Report for Kixie

Resolved

This incident has been resolved.
Posted Nov 10, 2025 - 10:30 PST

Update

We are continuing to monitor for any further issues.
Posted Nov 10, 2025 - 10:18 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2025 - 10:14 PST

Update

We are continuing to investigate this issue.
Posted Nov 10, 2025 - 10:11 PST

Investigating

Outbound manual/click-to-call dialing and inbound calling is not currently working in PowerCall. Our team is actively investigating.
Posted Nov 10, 2025 - 10:05 PST
This incident affected: Inbound Calling (Ring Group Functionality, IVR Functionality, Queue Functionality) and Outbound Calling (Cadence Functionality, Powerlist Functionality).