Outbound and Inbound Calls Outage

Incident Report for Kixie

Resolved

This incident has been resolved.
Posted Nov 11, 2025 - 14:40 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 11, 2025 - 10:58 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 10, 2025 - 13:33 PST

Update

We are experiencing intermittent issues with manual outbound/click-to-call dialing, as well as inbound calls. Our team is investigating the root cause now.
Posted Nov 10, 2025 - 11:19 PST

Investigating

We are currently investigating this issue.
Posted Nov 10, 2025 - 11:12 PST
This incident affected: Inbound Calling (Ring Group Functionality, IVR Functionality, Queue Functionality) and Outbound Calling (Cadence Functionality).
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