Sporadic Server Degradation Spikes

Incident Report for Kixie

Resolved

Our team was able to identify a few processes that took CPU resources up and make those processes more efficient.

We will continue to monitor closely.

Posted Feb 13, 2020 - 15:54 PST

Update

We are continuing to monitor for any further issues.

Posted Feb 13, 2020 - 12:34 PST

Monitoring

We have seen sporadic server spikes lasting 1-2 minutes at a time causing performance issues with Kixie PowerCall and the Kixie dashboard.

Your experience may include delays in connecting calls and/or a "busy" message on PowerCall. However, calls will eventually go through and we have seen the server performance return back to normal after 1-2 minutes.

Our team is working to identify the source of these issues.

Posted Feb 13, 2020 - 12:24 PST

This incident affected: Call & SMS Functionality.