Server Update

Incident Report for Kixie

Postmortem

Kixie was planning a performance upgrade to our Amazon database servers over the weekend, however, the update was forced earlier than we expected. The upgrade was needed, but we wanted to do it when the least amount of users were using Kixie - Saturday at 12:00am PST. Instead, it was pushed automatically on Thursday at 9:00pm PST, which unfortunately affected some users. Sorry for any inconveniences this may have caused,

Posted Jul 26, 2018 - 22:18 PDT

Resolved

The database server update has been completed.

Posted Jul 26, 2018 - 21:55 PDT

Identified

We are currently upgrading database servers

Posted Jul 26, 2018 - 21:34 PDT

Update

We are continuing to investigate this issue.

Posted Jul 26, 2018 - 21:14 PDT

Investigating

We are currently investing server issues in certain regions

Posted Jul 26, 2018 - 21:14 PDT

This incident affected: Call & SMS Functionality.